Adapting with an Agile Cloud Contact Center (Goodwill San Antonio – Business Services)

Discover how Goodwill San Antonio partnered with NICE inContact to elevate their Contact Center Outsourcing solutions – creating an agile, scalable, and portable call management system that can easily adapt without being impacted by on-premise hardware/software requirements. See how the organization has developed IT solutions with cloud to address issues in real-time as well as customized various tools for reporting, operational, and scheduling uses.